NANO Medical ECM
Claims and approvals exchanged with payers in one standard format
What is NANO
eClaim Engine/Messenger/Adaptor ?
When a provider and a payer do not speak the same format, somebody re-keys the difference by hand — and every re-key is a chance to introduce the error that comes back as a rejection weeks later. NANO eClaim is the layer that removes that step.
A cloud-based engine, messenger and adaptor that communicates with Shafafiya and the Dubai Health Post Office, it moves claims straight through instead of through an inbox — so claims leave in the form the payer expects, and responses come back against the claim they belong to.
Features
Easy tool handling interface
Easy tool handling interface with Drag & Drop facility to upload and download any number of claims you want.
Find any claim, fast
Nano eClaim Messenger has a very powerful programming & query logics to search for e-claim files using different criteria. Once you find your file/files, you can download all of them or only those files you wish to download.
Mapping Data
Mapping between invoicing data and the corresponding fields in the claiming system is pretty much streamlined.
Automatic Update
Automatic update of the application with a new version every time there are new features getting added.
Invoice Generate
Generating Safe claims with invoice from anywhere with an option to manual or schedule claim submissions.
Benefits
Built for volume
Claim traffic is not steady — it arrives in month-end and cut-off surges, which is exactly when a manual process falls behind and starts costing a submission window. The engine is built to move large batches in one pass, so the busiest day is handled the same way as the quietest one.
Checks that run before submission
Validation runs automatically on the way out, so structural and mapping errors are caught while the claim can still be corrected rather than after a payer has refused it. Pair it with NANO CSS, the claim scrubber, and eligibility, medical necessity and coding are checked in the same outbound pass.
One thread per claim
Submissions, resubmissions, remittances and payer responses stay attached to the claim they belong to instead of scattering across inboxes and spreadsheets — which is what makes a query answerable in seconds rather than in an afternoon of searching.
Available wherever the work is
Because it is cloud-based, it needs an internet connection and nothing else — no local install, no per-desk deployment. Billing staff, a branch and an outsourced partner all work against the same live claim set rather than emailing versions of it to each other.
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Related products
Products in the suite that work alongside this one.
More about this product
Standards and code sets
- Shafafiya
- Dubai Health Post Office (DHPO)
How this works with the rest of the suite
- NANO CSS
Pair the two and eligibility, medical necessity and coding are all checked in the same outbound pass the claim is already making.
- NANO HUB
The hub is the wider transactions post office; eClaim is the provider-side engine that feeds and reads it.
- NANO RCM
Submission is one step of the revenue cycle — this is the step, and the cycle is what decides whether it succeeds.
- NANO HIE
Claims are one kind of message between organisations; the exchange carries the clinical record behind them.
Frequently asked questions
What does an eClaim engine actually do?
- It takes the claim your system produced and delivers it to the payer in the structure that payer accepts, then matches every response — acceptance, rejection, remittance — back to the claim it belongs to. Without that layer, somebody re-keys the difference by hand, which is where most avoidable rejections begin.
Which channels does it speak to?
- It communicates with Shafafiya and the Dubai Health Post Office, the two channels UAE claim traffic moves through. That is what lets a claim go straight through rather than through an inbox.
How does it cope with month-end volume?
- Claim traffic is not steady. It arrives in month-end and cut-off surges, which is exactly when a manual process falls behind and starts costing a submission window. The engine moves large batches in one pass, so the busiest day is handled the same way as the quietest one.
Can we find a specific claim again afterwards?
- Yes, and that is a deliberate feature rather than a side effect. Submissions, resubmissions, remittances and payer responses stay attached to the claim they belong to instead of scattering across inboxes and spreadsheets, which is what makes a query answerable in seconds rather than in an afternoon of searching.
What do we have to install?
- Nothing locally. Because it is cloud-based it needs an internet connection and nothing else, so billing staff, a branch and an outsourced partner all work against the same live claim set rather than emailing versions of it to each other.