Intelligent Patient Flow Management
Driving The Growth With Healthcare Informatics
Nano Health Intelligent Patient Flow Management delivers healthcare systems, clinics, and divisions with tools to enhance patient management and staff efficiency, including patient reception, queuing, routing, and interaction management tools, plus optional appointment scheduling.
The system manages all aspects and stages of individual patient flow, such as reception, triage, routing, preparation, treatment, payment and administration. It handles waiting rooms and treatment rooms; synchronizes with back-office workflow (for example, lab result analysis); and upholds patients and family members notified during lengthy procedures.
Benefits of Our Patient Flow Management Solution
Streamlines patient flow, which enhances the level of service.
Keeps waiting patients informed with integrated digital signage.
Keeps visitors relaxed and staff in control, therefore contributing to the quality of medical care.
How the Patient Flow Management Solution Works
- Our hospital queue management system manages patient flow across all departments—from reception through multiple treatment stages until the patient is released.
- The member interface for doctors, the clinical and administrative staff allows queue management processes, interaction control, and documentation, statistics, and alerts view.
- The manager interface allows viewing online reports and statistics and drilling down to see more detail and analysis.
- Integration with medical records software authorizes optimal routing of patients depending on their profile and medical condition.
- Back-office workflow management solution lets manage and integrate offline processes such as analyzing various lab results with patient flow management.
- All user interfaces are web-based, manageable, and connected to online contextual help pages.
- Our Medical Appointment Scheduling Software handles scheduling and can support the most complex processes. The system can also be incorporated with any current appointment scheduling software.
- The patient management interface allows authorized staff to view and edit patient details and interaction history.
- Alert messages notify staff about exceptional events such as long waiting times, urgent issues, and so forth.
- Automatic flow management enables multi-step processes to be predetermined at triage; the system executes the resulting transfer from one service to the subsequent.
- Scalable to any number of hospitals and any size of staff.
- All patient-facing interfaces and communication are designed to guarantee the privacy and security of transmitted information.
Key Benefits Of The Patient Flow Management System
- An adaptable solution qualified for handling all medical division operations, such as operating rooms, emergency departments, labs, outpatients, and so forth.
- The solution can be scaled up from a single clinic to any clinic chain or hospital.
- Easy maintenance - remote configuration means no need to install software or hardware at staff workstations.
Learn About Nano Health Intelligent Patient Flow Management
To learn more about Nano Health's Patient Flow Management System, get in touch. You will find out how to:
- Govern patient flow management
- Improve resource allocation and lower staff's stress level
- Improve resource allocation and lower staff's stress level
- Deliver safe, outstanding service to enhance the patient journey
More about this product
How this works with the rest of the suite
- NANO EMR
Flow decisions are made against the record — triage and routing are only as good as what the system knows about the patient.
- NANO NEM
Keeping patients and family informed during a long procedure is a notification problem, and it is the part staff drop when busy.
- NANO CPW
A pathway defines what should happen next; flow management is what makes it happen on time.
- NANO PHR
A patient who can see their own appointment and results arrives prepared, which removes work from reception.
Frequently asked questions
What is patient flow management?
- Managing the whole sequence a patient passes through in a visit, rather than each desk separately. Reception, triage, routing, preparation, treatment, payment and administration are treated as one flow, because a delay anywhere in it is experienced by the patient as one wait.
What does it change for staff?
- It keeps visitors calm and staff in control, which is a real operational outcome rather than a soft one: most escalation at a reception desk is caused by patients who do not know how long they will wait or where they should be.
How are waiting patients kept informed?
- Through integrated digital signage, and through updates during lengthy procedures that reach family members as well as the patient. Informing people is cheap; the cost of not doing it lands on the front desk.
Does it connect to the back office?
- Yes — it synchronises with back-office workflow such as lab result analysis, so a patient is not held in a treatment room waiting for something that has already been produced. Front-of-house flow that cannot see the back office is a queue with better signage.
Is appointment scheduling included?
- It is available as an option rather than assumed, because many organisations already run scheduling elsewhere and replacing it is a larger decision than improving flow.